Frequently Asked Questions
Everything you need to know about shopping with ICON.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
How do I process a return or exchange?
You can return any unworn items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
ICON accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, ICON is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.